Complaints Handling Policy
MillTechFX is committed to providing a competitive and efficient FX execution service.
Yet, while we put all our effort to offer you the best experience as possible, unfortunately, there may be occasions you may feel unsatisfied by the service provided.
This is why, we have defined simple and clear procedures to set out how we will deal with any complaint you may have about the service you have received.
Complaint process
You can make a complaint by email or telephone by using our contact details specified in the section below.
In your email, please, detail your issue by mentioning notably when and how it happened in addition to your client reference. Do not hesitate to attach all necessary documentation.
Your complaint will be acknowledged, at the latest within ten business days after you have sent it. Complaints are investigated by personnel who are independent from the circumstances giving rise to the complaint. We will aim to keep you up to date and provide a substantive final response as soon as practicable at the latest within two months of your complaint being sent.
As a last resort, in case, following our final response, you remain unsatisfied or if you have not heard from us within two months following your complaint, you have the possibility to address your complaint to the AMF Ombudsman as described below.
Please note the deadlines mentioned above are regulatory.
Contact details
Our contact details
Mail address:
Service Réclamation
MillTechFX Europe SAS
14, rue de Bassano,
75116 Paris
Telephone: +33 1 8824 9890
Email: eucomplaints@milltechfx.com
AMF contact details
Mail address:
Autorité des marchés financiers
Le médiateur
17, place de la Bourse – 75082 Paris Cedex 02
AMF website:
https://www.amf-france.org/en/amf-ombudsman
Online dispute resolution
The Autorité des Marchés Financiers (AMF), provides an online dispute resolution (ODR) platform that allows customers who purchased a product or service online to submit their complaint through a central site.
If you feel that we have not been able to resolve your concerns or if you have not heard from us within two months following your complaint, you can contact the AMF Ombudsman: either by mail (details above) or by using the ODR platform here: https://www.amf-france.org/en/amf-ombudsman
You will need the following information about us, to use the ODR platform:
Our name: MillTechFX Europe SAS
Our email: eucomplaints@milltechfx.com
Our website address: https://milltechfx.com/
Our geographic address: France